1. Be clear and honest about what you’re doing and why.
TRUCE gives you the ability to enforce your existing mobile device policies, which in many cases is probably not a new subject for your organization. Remind your employees why the policy exists in the first place – to protect their safety and well-being as well as that of your business and communities you serve. Share how this is a change for the entire organization — the way you work and communicate – not just for the employees that will be using the app.
However, you decide to explain the implementation of TRUCE, avoid trying to put a spin on the message. That is only going to make it look like you’re trying to hide something. Use simple, straightforward language and you’ll gain your employees’ trust.
2. Tell your employees what’s in it for them.
The business reasons for why you’re choosing to implement TRUCE are great for the business, but your employees undoubtedly want to know what’s in it for them. Why will TRUCE be a good thing for them? It probably won’t surprise you to know that not everyone is going to like this change so it’s important to acknowledge that and focus on the upsides for the employee. How about some quiet time in the car or truck? No calls or texts from your coworkers or manager distracting you from enjoying the ride. You’ll get to your next stop without issue. No more audible alerts pulling your attention away from what you’re working on. Maybe you’ll get done sooner! There’s almost always an upside to any change. Find that and communicate it to your employees.
3. Explain the how’s and when of implementation.
Most people don’t feel comfortable dealing with the unknown. Your employees will feel more comfortable with the change if they understand what’s going to happen and when. If there’s anything your employees need to do to help with implementation, be sure to explain that as well. It’s critical to outline what needs to be done and by when. Keep the explanation direct and succinct. Use bullet points or numbered steps at the end of the communication to highlight what to expect.
4. Consider delivering the message from the top.
The best way to show how this is a change that is being embraced across the organization is to communicate the change from the top down. Whether that’s the CEO of the company or the leader of the group implementing TRUCE, consider developing a clear message delivered by the most senior leader in the organization and then encouraging the directors and managers to discuss what’s happening in more detail with their teams.
5. Lastly, create an opportunity for feedback.
Make sure you’ve created the necessary channels of communications for your employees to share their experiences – the positives and the negatives – with the administrators of TRUCE. Provide FAQs to address their most likely questions but ensure there’s a more direct channel of communication for employees to express their concerns or ask questions.
Implementing TRUCE is a big step towards leveraging the best the mobile device has to offer your workforce, while protecting what’s most important to your business – your employees, your assets and your community. Being clear, straightforward and open with your employees about the change they are about to experience will be key to your successful implementation.